Shipping, Delivery & Returns Policy
Thank you for supporting The Lovely Soap Co. Everything we make is created in small batches with care, and we truly appreciate your support of our small business.
Shipping
We currently ship orders within Canada.
Our flat-rate shipping fees are:
Ontario & Quebec: $14.95
Atlantic Canada: $17.95
Western Canada: $19.95
Yukon & Northwest Territories: $22.95
Nunavut: $29.95
Free Shipping
Orders of $75 or more qualify for free shipping within Ontario, Quebec, Atlantic Canada, and Western Canada.
Yukon, Northwest Territories, and Nunavut are excluded from the $75 free-shipping offer.
Shipping options and rates are automatically determined at checkout based on your delivery address.
Order Processing
Because our products are handmade in small batches, please allow 2–4 business days for us to make, pack, and prepare your order before it is shipped.
Once your order has been shipped, delivery times depend on the shipping carrier and your location.
Carrier delays can occasionally occur, particularly during holidays, severe weather, or other circumstances outside our control.
Local Delivery — Peterborough
We are happy to offer free local delivery within Peterborough.
There is no minimum order required for free local delivery.
If your address qualifies for local delivery, the local delivery option will be available at checkout.
Your order will be prepared within our usual 2–4 business day processing time, after which we will arrange delivery.
Returns & Refunds
We want you to be happy with your purchase.
Unopened and unused products may be returned within 7 days of delivery. Please contact us before returning an item so we can provide return instructions.
For eligible returns, you may choose between:
A refund, or
Store credit
Returned products must be unopened, unused, and in their original condition.
For a change-of-mind return, the customer is responsible for the cost of return shipping.
Because our products are personal-care items, opened or used products cannot be returned, unless the product is defective or there is another issue with your order.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Damaged, Defective or Incorrect Orders
We carefully package every order, but occasionally something can happen during shipping.
If your order arrives damaged or defective, or if you receive the wrong product, please contact us within 7 days of delivery.
Please include your order number and, when possible, photos of the product and packaging.
We'll work with you to find an appropriate solution, which may include a replacement, refund, or store credit.
Lost or Delayed Packages
Once an order has been shipped, it is in the care of the shipping carrier.
If your package is delayed, please contact us and we'll do our best to help you track it.
If your tracking information shows that your package has been delivered but you cannot find it, please check around your property and with household members or neighbours first.
If you still cannot locate your package, please contact us.
Handmade Products
Our products are handmade in small batches. Because of this, colour, texture, scent, and appearance may vary slightly from batch to batch.
These small variations are a natural part of handmade products and do not necessarily indicate a problem with the product.
Ingredients & Product Information
Please review the ingredient information provided for each product before purchasing or using it.
If you have allergies, sensitivities, or concerns about a particular ingredient, please contact us before using the product.
Our products are intended to be used as described in their individual product information. We do not make medical claims about our cosmetic products.
Contact Us
If you have questions about your order or any of our policies, please contact us:
The Lovely Soap Co.
Email:thelovelysoapcompany@gmail.com