Privacy Policy
Last updated: August 13, 2026
At The Lovely Soap Co., we respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your information.
Information We Collect
When you place an order with us, contact us, or interact with our website, we may collect information such as:
Your name
Email address
Billing and shipping address
Phone number, if provided
Order and purchase information
Information you provide when contacting us
Information necessary to process payments
We only collect information that is reasonably necessary for the purposes described in this policy.
How We Use Your Information
We may use your personal information to:
Process and fulfill your orders
Process payments
Arrange shipping or local delivery
Send order confirmations and updates
Respond to questions or customer-service requests
Manage returns, refunds, and exchanges
Improve our products, website, and customer experience
Meet legal and regulatory requirements
We will not use your personal information for a new purpose that is unrelated to these purposes without appropriate consent, where required. Canadian privacy guidance emphasizes identifying the purposes for collecting information and informing customers about those purposes.
Payment Information
Payments made through our website are processed through the payment services available through our ecommerce platform and payment providers.
The Lovely Soap Co. does not need to store your full credit-card information ourselves.
Your payment information may be processed and stored by the applicable payment provider according to its own privacy and security practices.
Sharing Your Information
We may share personal information with service providers when necessary to operate our business and fulfill your order.
For example, information may be provided to:
Our ecommerce website/platform provider
Payment processors
Shipping and delivery companies
Service providers who help us operate our website or business
We only share information that is reasonably necessary for the service being provided.
We do not sell or rent your personal information.
Marketing Emails
If you choose to subscribe to our newsletter or marketing emails, we may use your email address to send you information about products, promotions, new releases, or other updates from The Lovely Soap Co.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.
We will not add you to a marketing mailing list simply because you placed an order unless we have the appropriate permission or another lawful basis to do so.
Website & Cookies
Our website platform may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and provide certain website functionality.
Some third-party services used by our website may also collect information through cookies or similar technologies according to their own privacy policies.
Protecting Your Information
We take reasonable steps to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, and meeting legal or accounting requirements.
When information is no longer required, we take reasonable steps to securely dispose of or anonymize it.
Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the ability to request access to information we hold about you and to ask that inaccurate information be corrected.
Canadian privacy guidance emphasizes accountability, consent, limiting collection/use, safeguards, openness, and individual access.
To make a privacy-related request, contact us using the information below.
Contact Us About Privacy
If you have a question about this Privacy Policy or how we handle your personal information, please contact:
The Lovely Soap Co.
Email:thelovelysoapcompany@gmail.com
We will make reasonable efforts to respond to privacy inquiries in a timely manner.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business, website, or legal requirements change.
The updated version will be posted on this page with the date it was last updated.